1. Application

a. Initiate your claim

Select mediation or arbitration to resolve your dispute. Complete a single short-form confirming your information as the applicant, describing the basic claim and identifying the responding party or parties. All in a matter of minutes!

b. Provide detailed claim information and evidence

Complete the simple claim detail form and request an optional hearing. Gather your supporting documents, photographs and other evidence and upload them using our secure file uploader. When you're ready, submit the claim.

c. Pay the application fee

An invoice is generated based on the claim amount and options selected. Pay the invoice securely using the payment method of your choice.

2. Consent or Verify

a. Contract

If there is a contract or agreement between the parties that provides for arbitration, the respondent simply verifies their information.

b. No Contract

If there is no contract or agreement between the parties, or it does not provide for arbitration, ARS will contact the respondent to confirm their consent to arbitration.

3. Engaged

a. Submit for Response

Now that the respondent has verified their information, or have consented, you can submit the claim for a response. You also have the option to withdrawl, if you settle offline or no longer want to continue with the case.

4. Response

a. Respondent provides response and evidence

The respondent completes the simple claim response form. If you did not request an optional hearing the respondent will have an opportunity to request one. They gather their supporting documents, photographs and other evidence and upload them using our secure file uploader. They submit the response.

b. Counterclaim

The respondent has the option to file a counterclaim.

c. Respondent pays the response fee

An invoice is generated based on the application claim amount, counterclaim, or options selected by the respondent. They pay the invoice securely using the payment method of their choice.

5. Submit

a. Provide a Reply

After you have reviewed the respondents response and evidence, you have an opportunity to provide a reply to the response, including providing additional evidence.

b. Submit to Arbitration

If you do not need to provide a reply, or your reply is complete, submit the claim to arbitration.

6. Decision

a. Arbitrator Assigned

Arb-IT uses a unique process based on factors such as claim juristiction and type, and runs conflict checks before assigning a seasoned attorney with years of litigation experience to the claim.

b. Hearing

If a hearing has been requested, the arbitration coordinates the scheduling between parties and conducts the hearing.

c. Decision Rendered

The arbitrator reviews feedback from all parties. After all evidence is gathered and reviewed, a binding decision is rendered by the arbitrator.

7. Appeal

a. File an Appeal

If after reviewing the decision, you believe the arbitrator used the wrong law or legal standard or used the correct legal standard but applied it incorrectly as to the facts of the case, you have a opportunity to file and appeal. Learn more about the ARS appeals process.